EMOTIONAL INTELLIGENCE, WORK-FAMILY CONFLICT AS DETERMINANTS OF EMPLOYEE COMMITMENT AMONG PRIVATE BANK MANAGERS

Abstract

The present study intended to see the role of emotional intelligence and work-family conflict in employee commitment among private bank managers. The Convenience sample of branch managers, operation managers and credit mangers of private banks (N=400; Men n=280 & Women n=120) with age ranged between 35-60 years, belonging to varied income groups, educational levels and job experience. Data collected through research measures (viz., Emotional Intelligence Scale, Work-Family Conflict and Employee Commitment Scale). Results indicated that all study variables had significant correlation with employee commitment. Step-wise regression analysis showed that emotional intelligence, work-family conflict and education appeared as significant predictors of employee commitment (R²= .69). Demographic variables (Viz., gender, educational and monthly income) showed significant differences in term of study variables among bank managers. Findings had important implications for organizational psychologist working with bank managers, to provide insight about importance of emotional intelligence while balancing out the work family relation and enhancing their commitment towards job and organization.

Keywords: Emotional Intelligence, Work-Family Conflict, Employee Commitment, Bank Managers